Privacy policy

IML Transport Services LTD is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

IML Transport Services LTD
Company Number: 10336626
Registered Address: 7 Lindisfarne Close, Sinfin, Derby, England, DE24 9RP
Email: info@imltransport.co.uk
Phone: 01332 928261

2. What Information We Collect

We may collect and process the following types of personal data:

Name and contact details (e.g., phone number, email, address)
Booking and journey details
Payment information (if applicable)
Vehicle tracking or location data (if using tracking for logistics)
Communications or feedback provided by you

3. How We Use Your Information

We use your personal information to:

Provide and manage our transport services
Communicate with you regarding bookings and services
Improve our services
Meet legal or regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Bases for Processing

We process your data under the following legal bases:

Contractual necessity – to fulfill a service you have requested
Legal obligation – to meet legal or regulatory requirements
Legitimate interests – to operate and improve our services
Consent – where applicable, e.g., for marketing

5. Data Sharing

We may share your data with:

Our drivers and subcontractors, only as needed to carry out transport services
IT and service providers (e.g., for cloud storage or CRM systems)
Regulatory or legal bodies, when required by law

6. How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Data Protection Rights

You have rights under UK GDPR, including:

The right to access your personal data
The right to correct inaccurate data
The right to request erasure of your data
The right to restrict or object to processing
The right to data portability

To exercise these rights, contact us at the email provided above.

8. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Cookies (if applicable on website)

If we use cookies on our website, we will provide a cookie banner and detailed cookie policy explaining their use.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and effective immediately upon posting.

11. Complaints

If you have concerns about how we use your data, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk